Justin Bright, MD, CPXP, is an emergency room physician and assistant medical director of Patient Experience at Henry Ford Health System in Detroit, Michigan. Emergency rooms and ICUs have been the frontline of COVID-19 triage and treatment, and Detroit was one of the U.S.’s hotspots in the spring of 2020.
In this episode, Dr. Bright and I talk about the emotional journey that frontline care team members have experienced as they went from fear and uncertainty to reckoning with injustice, through a brief respite in the summer to a rising national caseload through the fall and the holidays. We look at the ways that team members have supported one another individually and across organizations, and we look ahead to a future built on safety and trust that cares for team members and patients alike as whole humans.
Links Related to Dr. Bright’s Podcast
- Dr. Bright’s blog, The PtExp MD