In this episode, Ms. Grosklags and Dr. Maples share insights into how to have difficult conversations with patients, and why these skills of compassion, presence, listening, and partnering with patients are essential to driving positive outcomes for clinicians and patients alike at all points of the care journey. We look at the ways leaders are using Ms. Grosklags’s film to teach team members critical communication and connection skills, and how these skills are reinforced and made part of the cultural fabric by systemic training approaches like that led by Dr. Maples at the IHE. Finally, we examine why leaders should embrace these approaches now, as team members grapple with the challenges and fallout of the pandemic.
Links Related to Ms. Grosklags’s and Dr. Maples’s Podcast
- Conversations with Kelly
- Dying is Not Giving Up
- Facebook community for Conversations with Kelly
- The Institute for Healthcare Excellence’s Relations¨ For Healthcare Transformation
- About IHE’s Relations¨ work
