Caring Greatly™ Podcast

The podcast for leaders who bring humanity to the work of healthcare

The Caring Greatly™ podcast is a destination where healthcare leaders find stories and resources designed to help them to grow, lead, innovate, and rejuvenate. In an interview format, thought leaders from across healthcare disciplines share insights and inspiration about leading and thriving as the industry transforms. Podcast themes span human-centered leadership, technology and innovation, and points in between.
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Promoting Team Member Safety and Connection – Margaret Dimond

December 17, 2020
Episode 47
Duration: 17:47
In this episode, Dr. Dimond and I talk about the challenges of ensuring team member safety both before and during the COVID-19 pandemic. We discuss the critical role of communication in providing a lifeline to security resources and in connecting care team members across disciplines and locations, which is equally critical – especially when infection control protocols prevent easy mobility. We look ahead to the broader implications for team member safety and well-being in the aftermath of COVID-19.
Margaret Dimond

What “Experience” Means in COVID-19 Times – Jill Slominski, MD

December 7, 2020
Episode 46
Duration: 22:50
In this episode, Dr. Slominski and I talk about how her focus on clinical experience has shifted as a result of the COVID-19 pandemic. We delve into the concept of Code Lavender, a program for emotional support that Presbyterian had implemented prior to the pandemic, and how it has evolved to meet the changing needs of the care team. And we look ahead to a future in which humanity is at the center of healthcare decision making.
Jill Slominski

Team Member Well-Being in the Era of COVID-19 – Thomas E. Jenike, MD

November 19, 2020
Episode 45
Duration: 20:34
In this episode, Dr. Jenike and I talk about how his work as a chief well-being officer has evolved, and how the COVID-19 pandemic is putting increased pressure on the well-being and mental health of team members. Dr. Jenike outlines how Novant Health is supporting team members, and why continued support is essential for the functioning of the health system.
Tom Jenike

The Value of Human-Centered Design in Healthcare – Nick Dawson

November 5, 2020
Episode 44
Duration: 28:05
In this episode, Mr. Dawson and I talk about the value of human-centered design and why it is necessary for constructive and cost-effective healthcare innovation. We look at some of the barriers and imperatives for designing solutions that meet the health needs of patients and families while also creating supportive, human-centered work environments for healthcare team members. Finally, Mr. Dawson shares his vision for a more health-centered future that moves beyond the traditional walls of healthcare institutions.
Nick Dawson

Unleashing Innovation With a Focus on Humanity – Thomas Howell, MD

October 21, 2020
Episode 43
Duration: 25:16
In this episode, Dr. Howell and I talk about how he and his fellow clinicians shifted rapidly to virtual care when COVID-19 struck. We look at the importance of a whole-team based approach during any transition, as well as the way that Dr. Howell and others are re-examining care processes in the wake of the COVID-19 disruption. Finally, we look at the role of culture and mission in driving meaningful, sustainable innovation.
Thomas Howell

The Physician’s Perspective on Expanded Virtual Care – Aram Alexanian, MD

October 7, 2020
Episode 42
Duration: 24:12
In this episode, Dr. Alexanian and I talk about the rapid adoption of virtual care during the COVID-19 pandemic from the providers’ perspective. We look at the challenges to adopting new technologies and adapting to the circumstances of the pandemic. And we look at how support from fellow physicians paves the way to a practice approach that supports professional fulfillment.
Aram Alexanian

Diversity and Equity as Part of Mainstream Quality – Lou Hart, MD

September 25, 2020
Episode 41
Duration: 24:25
In this episode, Dr. Hart and I discuss his approach to integrating equity into core quality and safety work. We examine why that integration is so important and delve into some of the specific approaches he and the organization are following to make that a reality. Dr. Hart outlines a newly revamped root cause analysis process that adds equity as an explicit focus.
Lou Hart

Changing the Nexus of Care – Patrick Kneeland, MD

September 15, 2020
Episode 40
Duration: 35:15
In this episode, Dr. Kneeland and I look at the impact of COVID-19 on home care services. There’s been enormous focus on telehealth as a response to the pandemic, but providing acute care in the home has also been a critical lifeline for patients with both urgent and chronic care needs. In addition to the care model, we delve into the professional implications for well-being and satisfaction that comes with connecting with patients on their home turf.
Patrick Kneeland

Creating Trust Through Communication During COVID-19 – Anne Diamond, JD

August 31, 2020
Episode 39
Duration: 30:10
In this episode of the Caring Greatly™ Podcast, Ms. Diamond and I talk about the impact of COVID-19 on the Bridgeport (Conn.) community. Bridgeport is a racially and ethnically diverse community with a poverty rate double that of the Connecticut average. Despite this, Bridgeport Hospital had lower than expected COVID mortality among its black and Latinx patients. We delve into the importance of communication, community trust, and support for team members to a trend-bucking COVID-19 response.
Anne Diamond

How Racism Shapes Trust in Healthcare – Jeri Hill, PhD

August 4, 2020
Episode 38
Duration: 28:33
In this episode of the Caring Greatly™ Podcast, Dr. Hill and I delve into the history of systemic racism in society and medicine, and how that leads to distrust today. Dr. Hill shares both historical examples as well as more recent instances where racism and inequity have led to health disparities, including those witnessed in the COVID-19 pandemic. Dr. Hill advocates for inclusion and partnership, as well as recognition of the current and historical factors that lead to distrust as a path toward inclusion and equity.
Jeri Hill