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Humanizing Lean Leadership – Susan Ehrlich, MD

September 18, 2019
Episode 7
Duration: 32:10

Susan Ehrlich, MD, MPP, is a practicing primary care physician and the chief executive officer of Zuckerberg San Francisco General Hospital (ZSFG), a publicly-funded Level 1 Trauma Center striving for compassionate care, thirst for learning, and joy in work.

In this episode, Dr. Ehrlich talks about what it means to lead with humility and how her organization evaluates and trains principle-based leadership. She shares her work to model deference with her team members and in her direct partnership with patient-family advisors. As both CEO and eventual end user, Dr. Ehrlich closes by sharing her plans for an EHR implementation centered around the principle of respect for team members and patients alike.

Links related to Dr. Ehrlich’s podcast

Susan Ehrlich